CONDITIONS

1. RESERVATION
The acceptance of the reservation is subject to:
- the availability of the turistic structure at the moment the written request is received;
- the payment of a deposit, as a down payment;
- the authorization for eventual debits of other amounts foreseen in point 3 in the case of cancellation.
The reservation is accepted only when www.ColliEuganei.biz sends a written communication (by fax or e-mail).

2. RESERVATION CONFIRMATION
When the written confirmation that the turistic structure is available is received, and in respect of the terms contained therein, the client will pay an amount equal to 30% of the total price of the reserved holiday sending a fax/e-mail/SMS that authorizes the debit of the established percentage on a credit card (for which you will already have sent the number and expiry date), including details of the name of the apartment and the period of stay.
The balance will be paid at check-in.
The price of the holiday for the required period is that shown by Abaca International Corporation in the written reservation confirmation.
Apart from the apartment which is completely furnished and equipped, the price includes the following services: initial and final cleaning, linen and optional weekly change, utilities such as electricity and gas (excluding the use of telephone, fax and similar which will be paid for separately on check-out).
The price does not include transfer from and to the station, airport or other terminal.
All of the prices shown are in Euros.

3. CANCELLATION BY THE CLIENT
The cancellation by the client, with a warning of 21 days prior to the beginning of the stay, implies the loss of the deposit which will remain the property of Abaca International Corp. If the cancellation is made with less warning, these further payments will be made:
From 20 to 14 days: 50% of the agreed price.
From 13 to 7 days: 75%
From 6 days until the day prior to arrival: 90% (or 100% if the price is not including the cleaning)
Non-arrival: 90% (or 100% if the price is not including the cleaning)
Abaca International Corporation is authorized to debit the amount on the Credit Card indicated by the client upon reservation for these payments
The client will not have the right to any reimbursement if he voluntarily interrupts the holiday and leaves before the established departure date.

4. CANCELLATION BY ABACA INTERNATIONAL CORPORATION
In the event that the apartment is not available for justified reasons, Abaca International Corporation reserves the right to offer an adequate alternative solution to the original reservation.
If the client should not wish to accept the alternative that is offered, every obligation will be terminated and the client will receive all amounts that he has paid: nothing else will be requested by Abaca International Corporation.

5. DAMAGES
If any damage is caused, by delivering of the apartment the client authorises Abaca International Corporation to debit from the credit card the amount regarding that damage not excluding the obligation of the client to repay any other amounts regarding damages following a simple request by Abaca International Corporation.

6. ARRIVAL AND DEPARTURE TIMES
Four days before your arrival the client will send us an email to inform the office of their planned arrival time in Venice and to obtain the final details about their welcome at the apartment.
If the client does not make the information known at the required time, the Agency will not be responsible for any eventual delays or failure to collect you, in as much as the apartments do not have a reception (like hotels do) and the welcome must therefore be organised.
The apartment is delivered between 15:00 and 20:00 on the arrival date and must be left before 10:00 on the departure date. Arrival and departure can be organised for different times, according to the availability of Abaca International Corporation staff and with the following additional costs:
For arrival between 20:00 and 22:00 € 30.00.
For arrival between 22:00 and 1:00 € 40.00.
For arrival between 1:00 and 07:00 € 50.00.
At the agreed time an employee of Abaca International Corporation will wait for the guest at the public transport station that is closest to the apartment, to hand over the keys and also to supply useful information about the apartment itself.
In order to make the arrival easier the guest is asked to supply details of their transport (by fax or e-mail), as well as flight number, train details or planned arrival time in their car. This way the staff at Abaca International Corporation will be able to advise you of the best way to get to the apartment or the reception office.

7. CHECK OUT
During the stay the guest will agree with Abaca International Corporation about the actual return of the apartment which, you are reminded, will occur before 10:00 on the morning of the departure date, so that an employee of Abaca International Corporation can carry out all the formalities such as: checking utilities and the general state of the apartment, discussion about damage to the structure and other, and delivery of the keys and contract. Any eventual delay by the client beyond the maximum allowed time of 10:00 gives Abaca International Corporation the right to debit Euro 100.00.

8. MAXIMUM NUMBER OF PEOPLE
The description of each apartment includes the number of people who are allowed to stay there.

9. ANIMALS
Animals are allowed after a written request (by fax or e-mail), which will have to be sent before reservation and the subsequent confirmation of the stay.

10. CLEANING
Abaca International Corporation will deliver the apartment clean, well-equipped with linen and all that you need for a brief stay.

11. RULES FOR CLIENTS
All the rules of the building must be obeyed. From 13:00 until 15:00 and from 23:00 until 08:00 the guests in the apartment must not make any noise that could disturb other residents.
In the event that the client should not respect the rules of the building or those established by Abaca International Corporation, the latter reserves the right of expelling them from the apartment without any reimbursement.
In the event that the guest requires the presence of our staff during their stay for a reason that Abaca International Corporation may consider unimportant, they will be debited €40.00 every time.
In the event that the keys be lost, broken or damaged or that a locksmith is needed to open the door, Abaca International Corporation will be authorised to debit the amount of €70.00 which includes the replacement of the lock (where there are no other costs borne).
In the event that the guest forgets the keys inside the apartment and the services of the Abaca International Corporation staff be required to open the door, the amount that will be debited is €40.00.
The lodgings are delivered clean and in perfect order; however even though final cleaning is included in the price this does not include the cleaning of the cooking area and the client is therefore required to cater for this on their own. If this should not happen, Abaca International Corporation will debit an extra €40.00.
If there should be any problems during the stay, the client is asked to communicate this to the management of Abaca International Corporation as soon as possible, in order to provide a speedy solution to the problem: any eventual claims that are made after departure will not lead to reimbursement by Abaca International Corporation, for whatever cause or reason.

12. LAW AND JURISDICTION
The contract signed between the client and Abaca International Corporation is regulated by Italian Law and exclusively subject to the jurisdiction of the Italian Courts.

13. ARBITRATION CLAUSE
Any dispute that may arise between the parties regarding the validity, efficiency, interpretation or execution of this contract and subsequent agreements, and in any case linked to it, will be decided by administrative arbitration in the Venice Real-Estate and General Arbitration Chamber c/o The Venice Chamber of Commerce, of which the parties declare to know and accept the rules.